How much will delivery cost?
Cost of delivery will depend on your delivery location. For metro areas:
• Orders over $85 (inc GST) will receive free delivery. ($85 minimum applies to what you actually pay after any discounts)
• Orders below $55 (inc GST) will incur a delivery fee of $10.00 (inc GST).
Account holders may be on different rates, if you are a business and would like an account contact us direct
For regional and country areas:
• A flat fee of $10 (inc GST) will be charged on all deliveries too eligible serviced regional and country areas.
For remote areas:
• A flat fee of $10.00 (inc GST) will be charge on all deliveries to remote areas, we reserve the rights to advice on other fees.
Where can we Supplies deliver to?
We deliver to mainland Australia and Tasmania.
How long will delivery generally take?
Delivery time will depend on your delivery address and stock items. For metro areas, it will be next day if your order is placed before 3pm on the day before. For regional, country and remote areas, you will receive your order within 2 to 5 working days. These times may change.
How do I check my delivery status?
Please contact customer service if you would like an update on your delivery status. We won’t be able to provide you with the exact time of the delivery. We will be able to inform you whether or not the order has been dispatched.
Which days do you make deliveries?
Deliveries are made from Monday to Friday between 8.00am and 5.00pm. There are no deliveries on weekends or public holidays. If you have any queries regarding your order please contact us email@example.com
I won’t be in tomorrow to accept my delivery. What can I do?
If no one is at the address at the time of delivery you can give us the authority to leave the order behind by simply completing the Authority to Leave section during the checkout process. Direct Stationery Supplies holds no responsibility
Can I have the items delivered today if I ordered today?
We can offer this service depending on your location and stock amount, call us to ensure of this 1300 377 111
Do I have to wait in the office or at home all day to receive my order?
For security it is better if someone accepts the goods and signs for the delivery.
If you think you are not going to be available to sign for the order you do have the option to give us the authority to leave the order behind by simply completing the Authority to Leave in the checkout process.
Can I agree on a different delivery date?
Unfortunately we cannot deliver your order at a pre-determined date. As soon as an order is placed, we will get it to you as soon as possible.
If no one is at the delivery address to collect the order, the driver will leave a note with a telephone number. Please use this number to contact us and organise a new delivery date.
If you have a special case please ensure you call us we will help as much as we can.
Do you send goods abroad?
Yes, other delivery charges may apply.
Is an invoice enclosed with the order?
Yes, your delivery will include a tax invoice.
What should I do if I’ve got a complaint?
Should anything be less than 100% with your order, the products or, the delivery please contact us on 1300 377 111 or email us at firstname.lastname@example.org and let us know so we can improve our service.