FAQ’s

Here are some common questions we receive. If you can’t find the answer to your question, feel free to contact us on 1300 123 763 or info@learningpod.com.au and we’ll do our best to help.

Orders

How do I check the current status of my order?

You can contact us on 1300 123 763 to check your order status.

When your order has been picked and packed, you will receive an email informing that your order has been dispatched from our warehouse and is on its way to you.

How can I check what I had ordered previously?

You can see this in the Order History section of your account. After you have logged in, you can view your Order History within the Orders tab.

How do I redeem coupon codes when I’m placing an order?

When you click to view your basket, you will see a Coupon Code section on the top right of the screen. Enter your coupon code here and click the Add to Cart button. The coupon discount will then be applied to your cart.

Can I use my company’s internal order or purchase order number?

Yes, you can. You are welcome to email us direct to info@learningpod.com.au

Can I add one or more items in an order I’ve already submitted?

Once an order is placed, you cannot add any more items to it. If you would like to order more products, you will have to place another order.

You are welcome to call us 1300 123 763 to ensure we can quickly add to your order.

How do I cancel my order?

If you have paid and placed an order it cannot be cancelled. If you believe that you have placed an order in error, please contact our Customer Service Team on 1300 123 763 as soon as possible.

Who is the best contact if there is a problem with an order or delivery?

If you need any help, please don’t hesitate to contact us on 1300 123 763 or email us at info@learningpod.com.au

Why is my order split and delivered in 2 separate deliveries?

In order to provide customers with a huge range of products we may on occasion need to pick a product that is not located in the local warehouse. This is what will cause your order to be split and sent in separate deliveries. You will not incur any additional fees on delivery if one order has been placed.

How will I know when my order will come in separate deliveries?

We will inform you, you will receive a system generated Sales Order Confirmation email containing a sales document. This document will inform you of the items which will come in separate deliveries. Should you not receive any documents feel free to contact us direct info@learningpod.com.au

Why are some of my ordered items on backorder?

Your items are on backorder because we don’t have enough stock on hand to fulfil your order. We will notify you of any backordered items on your Sales Order Confirmation which is sent out to you via your Order Confirmation email. Should we feel there will be a huge delay we will notify you. We reserve the right to process backorders.

Deliveries

How much will delivery cost?

Cost of delivery will depend on your delivery location. For metro areas:

  • Orders over $85 (inc GST) will receive free delivery. ($85 minimum applies to what you actually pay after any discounts)
  • Orders below $55 (inc GST) will incur a delivery fee of $10.00 (inc GST).

Account holders may be on different rates, if you are a business and would like an account contact us direct

For regional and country areas:

  • A flat fee of $10 (inc GST) will be charged on all deliveries too eligible serviced regional and country areas.

For remote areas:

  • A flat fee of $10.00 (inc GST) will be charge on all deliveries to remote areas, we reserve the rights to advice on other fees.

Where can we Supplies deliver to?

We deliver to mainland Australia and Tasmania.

How long will delivery generally take?

Delivery time will depend on your delivery address and stock items. For metro areas, it will be next day if your order is placed before 3pm on the day before. For regional, country and remote areas, you will receive your order within 2 to 5 working days. These times may change.

 

How do I check my delivery status?

Please contact customer service if you would like an update on your delivery status. We won’t be able to provide you with the exact time of the delivery. We will be able to inform you whether or not the order has been dispatched.

Which days do you make deliveries?

Deliveries are made from Monday to Friday between 8.00am and 5.00pm. There are no deliveries on weekends or public holidays. If you have any queries regarding your order please contact us info@learningpod.com.au

I won’t be in tomorrow to accept my delivery. What can I do?

If no one is at the address at the time of delivery you can give us the authority to leave the order behind by simply completing the Authority to Leave section during the checkout process.  Learning Pod holds no responsibility

Can I have the items delivered today if I ordered today?

We can offer this service depending on your location and stock amount, call us to ensure of this  1300 123 763

Do I have to wait in the office or at home all day to receive my order?

For security it is better if someone accepts the goods and signs for the delivery.

If you think you are not going to be available to sign for the order you do have the option to give us the authority to leave the order behind by simply completing the Authority to Leave in the checkout process.

Can I agree on a different delivery date?

Unfortunately we cannot deliver your order at a pre-determined date. As soon as an order is placed, we will get it to you as soon as possible.

If no one is at the delivery address to collect the order, the driver will leave a note with a telephone number. Please use this number to contact us and organise a new delivery date.

If you have a special case please ensure you call us we will help as much as we can

Do you send goods abroad?

Yes, other delivery charges may apply.

Is an invoice enclosed with the order?

Yes, your delivery will include a tax invoice.

What should I do if I’ve got a complaint?

Should anything be less than 100% with your order, the products or, the delivery please contact us on 1300 123 763 or email us at info@ouronlinecanteen.com.ai and let us know so we can improve our service.

Returns

What are the conditions for returning goods?

You may return goods for a replacement, credit or full refund if the goods are damaged, failed to be of acceptable quality or you’ve changed your mind. For full details please see our returns Policy

How do I return something I’ve ordered?

You can login to your account and return your goods through the Online Returns section. Or you can call us on 1300 123 763 and we will advise you on how to return the product. Fees may apply.

Website

What do I do if I forget my password?

If you forget your password, enter your email address in the Forgot your password section of the Login page and follow the steps to reset your password.

If you are still having problems, please contact us on 1300 123 763 or via info@learningpod.com.au

Who can I contact if I am having technical difficulties with the website?

Please contact customer service on 1300 123 763 or by email info@directstaionery.com.au if you are experiencing any technical difficulties.

How does you use my personal data?

We may use your personal information for credit checks, to market our goods and services and to receive payment. For full details regarding how we use personal data, please see our Privacy Policy

Payment Options

What type of payment do we accept?

We accept payment by credit card (Visa, Mastercard and American Express) and Pay Pal. We also have a Business Credit Account with 30-day payment terms contact us at accounts@directstationery.com.au 1300 123 763