What are the conditions for returning goods?
You may return goods for a replacement, credit or full refund if the goods are damaged, failed to be of acceptable quality, for full details please see our returns Policy.
How do I return something I’ve ordered?
You can login to your account and return your goods through the Online Returns section. Or you can call us on 1300 123 763 and we will advise you on how to return the product. Fees may apply.
What do I do if I forget my password?
If you forget your password, enter your email address in the Forgot your password section of the Login page and follow the steps to reset your password.
If you are still having problems, please contact us on 1300 123 763 or via email@example.com
Who can I contact if I am having technical difficulties with the website?
Please contact customer service on1300 123 763 or by email firstname.lastname@example.org if you are experiencing any technical difficulties.
How does you use my personal data?
What type of payment do we accept?
We accept payment by credit card (Visa, Mastercard and American Express) and Pay Pal. We also have a Business Credit Account with 30-day payment terms contact us at email@example.com 1300 377 111
This policy applies to all customer orders for the supply of goods by MoneyJar Investments Australia Pty Limited (“Learning Pod”).
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer’s warranty period.
This policy is not intended to exclude or limit any statutory rights which a customer may have.
Defective goods and incorrect deliveries
Any goods, which are damaged or defective, delivered after their “use by” or “best before” date, or which are not otherwise in accordance with the customer’s order, may be returned to Learning Pod within a reasonable time after delivery, at no cost to the customer. Within 7 days of the delivery date,Learning Pod must be notified of delivery errors including non-delivery, delivery of incorrect quantities or incorrect goods.
If you see any issues with any products please ensure you contact us direct to help address these issues, it is not our intention to send incorrect items and understand that accidents happen.
The customer will have the benefit of any applicable manufacturers’ warranties in respect of goods to the extent permissible and Learning Pod will provide all reasonable assistance to facilitate a customer’s warranty claim. The benefits given by such warranties are in addition to other rights and remedies available to the customer under the Australian Consumer Law.
For all warranty claims, the customer may contact us at Learning Pod first. There may be times you need to talk to the suppliers direct
Important Customer Information
Repair Notice: Where Learning Pod accepts for repair or on behalf of a repairer, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Limitation of Liability: Learning Pod will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer’s instructions.Learning Pod reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Learning Pod shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.
For product returns or warranty claims please contact our customer support team via phone anywhere in Australia on1300 123 763 or via email firstname.lastname@example.org